Refund and Cancellation

Q: If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Q: Can items be returned after the time period mentioned in the seller’s Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.

Q: How will I get my Money Back if I have paid via Debit or Credit Card?

You need to call us on our helpline or mail us at [email protected] Once your request is registered from our end, and we have received the product back from you, refund will be initiated.

In case of a Debit/ Credit card payment, the refund will get automatically processed in original payment mode.

If you wish to get the refund in a different account, please write to us at [email protected], and we shall NEFT the money in your bank account. The bank account details need to be provided by you to [email protected] Please send us your Beneficiary name; Account Number; Bank Name; Bank Branch; IFSC code; and your mobile number.

Q: How do I return an item purchased on Jay Mahakaal ?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return, one of our logistic partners will come and pick up the product.