Q: If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Q: Can items be returned after the time period mentioned in the seller’s Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.
Q: How will I get my Money Back if I have paid via Debit or Credit Card?
You need to call us on our helpline or mail us at firstname.lastname@example.org. Once your request is registered from our end, and we have received the product back from you, we shall NEFT the money in your bank account. The bank account details needs to be provided by you on email@example.com. Please send us your Benificary name; Account Number; Bank Name; Bank Branch; IFSC code; and your mobile number.
Q: How do I return an item purchased on JayMahakaal ?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return, one of our logistic partner will come and pick up the product.